It all depends on front-end staff - they are the face of industry
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It’s about 40% ambiance and 60% service and of course affordability cannot be ignored
Education and training makes a difference - you must be wondering why a 2 star hotel staff won't behave like a five star staff while both are human capital
Learn about the top 5 problems faced by new startups in providing customer service here - http://fromthediaryofmentor.blogspot.in/2012/02/top-5-problems-faced-by-new-business.html
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